Refunds & Returns

Dead on Arrival (DOA) Products

A product is considered DOA if it is found to be faulty before being sold to the end customer or immediately upon first inspection.

DOA claims must:

• Be submitted within 14 days of receiving stock.
  
• Include proof of purchase.
  
• Include the product serial number (where applicable).
  
• Include photos or videos demonstrating the fault.
  

Once approved, Armor Optics will provide a replacement, repair or credit at our discretion.

Freight Damage

All deliveries should be inspected immediately upon arrival.

If stock arrives damaged:

• 
  Notify Armor Optics within 48 hours.
  
• 
  Retain all original packaging.
  
• 
  Provide clear photographs of the damaged packaging and products.
  
• 
  Do not sell or dispose of damaged stock until instructed.
  

Failure to report freight damage within the required timeframe may affect our ability to lodge a freight claim.

Incorrect Products Supplied

If incorrect products or quantities are received, please notify us within 7 days of delivery.

Once verified, Armor Optics will arrange collection (if required) and dispatch the correct products as quickly as possible.

Customer Warranty Claims

Where possible, customer warranty claims should first be directed to Armor Optics through our online Warranty Claim Form.

If a customer returns a product directly to your store:

• Complete the Dealer Warranty Submission Form.
  
• Include the customer's proof of purchase.
  
• Provide the product serial number.
  
• Include a detailed description of the fault.
  
• Supply photographs where appropriate.
  

Armor Optics will assess each claim and advise the appropriate outcome.

Dealer Stock Warranty

Unsold dealer stock that develops a manufacturing fault may be submitted for warranty assessment.

Claims must include:

• Dealer invoice number.
  
• Product serial number.
  
• Description of the fault.
  
• Supporting photographs or videos where applicable.
  

Approved claims may be repaired, replaced or credited.

Stock Returns

Armor Optics does not accept stock returns due to over-ordering, slow-moving inventory or change of mind unless prior written approval has been granted.

Approved returns must:

• Be in brand new, unopened condition.
  
• Include all original packaging.
  
• Be returned within the agreed timeframe.
  

A restocking fee may apply.

Non-Warranty Claims

Warranty does not cover products damaged as a result of:

• Accidental damage
  
• Incorrect installation
  
• Misuse or abuse
  
• Unauthorised modifications
  
• Neglect or improper maintenance
  
• Normal cosmetic wear
  
• Damage caused during customer handling after sale

Return Authorisation

No products are to be returned without prior approval from Armor Optics.

Once a claim has been reviewed, a Return Authorisation (RA) may be issued along with return instructions.

Returns received without prior approval may be refused.

Assessment Process

Upon receiving the product, our technical team will inspect and assess the claim.

Where appropriate, the product may be:

• Repaired
  
• Replaced
  
• Credited
  
• Returned if no manufacturing fault is found
  

Assessment times may vary depending on product availability and the nature of the claim.Answer

Shipping Responsibilities

For approved warranty or supply error claims, Armor Optics will cover reasonable freight costs.

For non-approved returns or stock returns, freight costs remain the responsibility of the dealer unless otherwise agreed.

How to Submit a Dealer Claim

Please complete the Dealer Returns & Warranty Form below and include:

• Dealer Name
  
• Store Name
  
• Account Number (if applicable)
  
• Contact Person
  
• Phone Number
  
• Email Address
  
• Dealer Purchase Order or Invoice Number
  
• Product Name
  
• SKU
  
• Product Serial Number
  
• Quantity
  
• Date Received
  
• Customer Details (if applicable)
  
• Detailed Description of the Issue
  
• Photos or Videos Supporting the Claim
  

Our team will review your submission and provide return instructions or the appropriate resolution as soon as possible.